service level agreements \

Overview

Overview

Service Level Agreements are contracts that are made between the Client and ASB Technologies. The agreements detail the services which are to be performed and other stipulations of the contract. The support and services are normally provided during daily, weekly, or bi-monthly visits to the clients office or corporate headquarters. Terms of the agreement are laid out and detailed in advance so the client knows what to expect and can allocate the required time for support accordingly.

One of the biggest advantages of having a Service Level Agreement with ASB Technologies is that the need to have a full-time IT staff or Computer Systems Administrator is no longer necessary (although our services can be tailored to work with your existing IT department and its individual members). You pay only for the services you need, when you need them.

A fixed billing rate, set number of minimum support hours and a schedule for visits are agreed upon between the client and ASB Technologies prior to the initiation of the Service Level Agreement. ASB Technologies understands the need to be flexible with its clients due to their special needs and scheduled visits or support hours may be modified on an as-needed basis.

To begin the process, or speak with a representative about any questions you may have about the ASB Tech SLA solution, please contact us today.

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